Annual maintenance contracts for eSOMS are available and as with the eSOMS licensing structure, is purchased on a site/server basis with discounts for additional sites/servers.

The eSOMS Annual Maintenance Contract is provided free-of-charge for the first year, but an additional year can be purchased in advance to lock in current rates. The contract includes the following:

• Unlimited live telephone technical support
• 24 x 7 x 365 public and private internet e-mail / web / ftp / list-server access
• Notification of software errors and access to patches
• Secondary level (e.g. eSOMS v3.xx) upgrades and enhancements
• Membership in the eSOMS User Group