Enterprise Mobile Workforce Reporting
Enterprise Views of Mobile Workload and
Workforce Performance
The final step towards optimizing field service operations is made possible with Service Suite Performance Suite reporting modules, which allow organizations to leverage performance data. The Performance Suite modules provide critical visibility and insight into operational status, both at a tactical real-time level and at a strategic trending level. Easy Web access to multi-dimensional analysis and detailed performance reports allows an organization to uncover the real drivers of workforce performance and make adjustments to maximize efficiency.
Service Suite Performance Suite comprises the Knowledge Warehouse, the Operations Dashboard, and Decision Support. These integrated components use the Service Suite historical database to provide a comprehensive and consistent view of operational data. Input from reporting can be fed back into the initial step in the work cycle of forecasting to create a self-referential loop of optimized field operations.
Service Suite reporting modules provide the ability to:
- Obtain long-range trending views based on weeks and months of data
- Obtain short-term, tactical views of current operations in the field
- Develop reporting structures based on the historical database
- Distribute reports automatically to target audiences
- Access reports through an easy-to-use Web interface
