Mobile Workforce Management Optimization
First in the Field: Service Suite for Enterprise
Workforce Management
Service Suite is the FIRST end-to-end enterprise workforce management (EWFM) platform delivering integrated forecasting, scheduling, dispatch, mobile and reporting.
Service Suite is the FIRST enterprise workforce management System to surpass 100,000 field technicians deployed to execute work orders
Now Service Suite is FIRST to support top-to-bottom work order coverage regardless of work type:
- Network Build
- Maintenance
- Work Request
- Service Order
- Trouble Call
First in the Field
Service Suite leverages 20 years of experience designing software specifically to solve today's most complex and challenging workforce management problems. This deep domain expertise, coupled with a rich heritage of successful implementations, results in the most powerful, full-featured mobile workforce management solution in the industry.
Ventyx continues to lead the way in the enterprise mobile workforce management industry by delivering the FIRST integrated End-to-End and Top-to-Bottom solution in the market today.
The latest release of Service Suite extends the range of its functional capabilities to support "End-to-End" mobile workforce management features (forecasting, scheduling, dispatch, mobile and reporting functions) and "Top-to-Bottom" field service work (network build, maintenance, work request, service order, trouble ticket task types). In short, Service Suite supports everything a Telecommunications workforce requires in the field.
What do we mean by the term "End-to-End"?
End-to-End is a natural progression or order of necessary functional steps in conducting field work. These steps begin with the process of: (1) forecasting both the workload and work resources needed over a projected period of time. Work orders must then be: (2) scheduled and assigned to specific resources, and then
(3) dispatched. Technicians and crews must then receive that work as they work in a (4) mobile state in the field. Finally, the results of such activity immediately and over time may be (5) reported and analyzed.
Service Suite accomplishes all of these End-to-End functions—forecasting, scheduling, dispatching, mobile and reporting—with our latest integrated product release.
Performance Proven
Service Suite helps maximize customer satisfaction while lowering the overall cost of service delivery and service assurance. Work can be completed in the field with shorter response/resolution times and increased data accuracy, supporting informed decisions by accessing real-time information across the enterprise. As a result, Service Suite increases operational effectiveness and heightens productivity. It provides a comprehensive enterprise workforce management solution that is truly "End-to-End" and "Top-to-Bottom".
