Enterprise Mobile Workforce Field Application
Allowing Field Technicians to Complete Work On Time, Every Time
Service Suite Mobile is truly "First in the Field." It transforms the way technicians process orders. Instead of receiving work orders on paper or over a voice radio, technicians obtain and manage all of their work orders wirelessly on a mobile device.
Service Suite Mobile provides field technicians with the tools, information, and wireless capabilities to receive work orders, complete the work, and send status updates and order completion information back to the enterprise—wirelessly and in real-time. With integrated GPS-based mapping and street-level routing, Service Suite ensures optimal routes for traveling between assignments to minimize distance and time.
Service Suite Mobile allows a utility field worker to:
- Receive and work orders in the field both in and out of wireless
- Provide real time status updates to dispatch and the back-office
- Request supplementary information from the back-office
- Review and work orders on the mobile map, along with optimal driving directions
- Notify dispatch of potentially dangerous situations
- Complete, edit and approve timesheets
